Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
fits well and looks great
Everything is fine
Beautiful!!! It's a steal at this price. I ordered the smallest size (3mm) as a trial. Excellent quality, Smooth finish, shines beautifully. I absolutely love it, hence ordered 6 more in different size and colors. Seller is very responsive. 100% Recommended :)
Хороший браслет, качественный. Пришел за две недели в общей посылке. Заказом доволен.
Excellent quality and fast shipping
Заказывала второй раз, так как первый потеряла. Не перестаю наслаждаться качеством и крутым дизайном. С продавцом не общалась
Exactly what I asked for. I 've already bought several things here and they never fail me.
It came quickly, thank you very much, a good bracelet, let's see how it will be in the sock!
Looks good
Everything is fine and corresponds to the description. Delivered in 19 days. Great Store and store.
Chain Top, took 21 cm in length, I almost almost approached, or so it is necessary, but still cool sits on my hand, I like it, do not rust 5mm wide I like. Measured by thread, just cut off the thread on the bevel want to see, 18 or 21 say, unwinding, two ends of the thread will be held down and you will see. If I do not like 21 cm, I can easily Shorten, it is desirable to do it at the master. I'm 14.
Cool bracelet very fast delivery
Like the picture, beautiful, arrived very fast, recommend!
Very good product
Very Good Material! Perfect Condition! Very Fast Arrival!
Very fast shipping!! Great quality!! Thank you so much
Very good the bracelet was even what wanted, good quality, bright and according to the dimensions described in the article. Furthermore, the store was very careful with the purchase everything being properly placed so the product not be damaged during shipping. Shipping time was suitable. Beyond that taking into account the very affordable price plan to do again shopping to seller in question. Strongly recommend to who wanted items quality affordable.
Very fast delivery
Perfecta
Beautiful chain - exactly what I was looking for at an excellent price. I would recommend this store.
браслет я очень довольна,посылка пришла даже раньше срока.
Quickly delivered, quality gun
Very good I love
The order is in accordance with the declared
The goods are delivered on time not the first time I order the store executive advise good luck in business