Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality that you see is what you get and I must say this quality is impressive. My only issue is that I didn’t look at the correct size before buying because my wrist is about 7 inches in diameter so please take that into consideration when buying. I’ll definitely be shopping again!
Great product although I think it's a little pricy for the quality
Very good I asked for one of 21cm my doll is about 18-19cm and it fits me perfectly
All right.
Very good bracelet, together with the necklace, it is resistant, for now it resists very well to water
Everything OK
love it very cute haven't taken off since gotten it
Looks really great. Very good price performance ratio. Shipping time under a week!
This good size will like my friend very much thank you
That's pretty.
Picked The Vintage Silver Perfect Chain No fade have bought from this store before I've had a chain for over 2 years very good quality Small Wrists so 18cm fits nicely Satisfied Purchase
Seems to be very resistant, using a week already, brightness remains the same... Great cost benefit, recommend
it's ok, too big for my hand tho
Minimalist bracelet. I loved it!
Very good products! They come packaged with care and are very well maintained over time. It's not the first time I buy from here. I strongly recommend products and this store! Thank you!
Stainless steel, all very good, I recommend
Beautiful and very good color and material
Excellent quality the color is intense black as indicate
fits well. good for the price
i love it. got what i ordered
This amazing bracelet! It's really I think and it's beautiful
Very beautiful exelent and exelent finish
Very nice and good quality
I have already bought them several times. Satisfied with this brand.
Beautiful, this is the second time I ask for this model