Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
A good bracelet, like the fact of the vintage sribla, Garno viglyadak. In case of contact with water, with metal, no money can be used. Presatisfied with the purchase.
Arrived really fast, looks great and Material is good. great fit.
Thank you to the store for the fast delivery to the Czech Republic. Seller's description and photo OK. Beautiful chain
❤Great the bracelet is beautiful the quality is amazing I am very happy
I liked very good quality
Bueno
Good quality, shipped faster than I expected, i bought the wrong size tho lol
muy bien
It looks very good and the material looks good for the price it has. I recommend it!!
So far it looks great. The village is perfect. And I'm not skinny. I will see what will happen next.))
Very good and beautiful product
The quality that you see is what you get and I must say this quality is impressive. My only issue is that I didn’t look at the correct size before buying because my wrist is about 7 inches in diameter so please take that into consideration when buying. I’ll definitely be shopping again!
Great product although I think it's a little pricy for the quality
Very good I asked for one of 21cm my doll is about 18-19cm and it fits me perfectly
All right.
Very good bracelet, together with the necklace, it is resistant, for now it resists very well to water
Everything OK
love it very cute haven't taken off since gotten it
Looks really great. Very good price performance ratio. Shipping time under a week!
This good size will like my friend very much thank you
That's pretty.
Picked The Vintage Silver Perfect Chain No fade have bought from this store before I've had a chain for over 2 years very good quality Small Wrists so 18cm fits nicely Satisfied Purchase
Seems to be very resistant, using a week already, brightness remains the same... Great cost benefit, recommend
it's ok, too big for my hand tho
Minimalist bracelet. I loved it!