Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Awesome bracelet!!! Ordered July 21, came on August 5. Mega fast shipping! Miracle thing) very satisfied!
I received the package on the planned day, no problem with the packaging and the product. The rings are adjustable so it's practical, it is not disturbing in everyday life if we adjust it well. I had no need to contact the store
The product came quickly, ordered July 31, came on August 17, was to come 25, very satisfied, sits on the hand well, I recommend to everyone
Cool!!
Perfect the
For those who look at reviews to order, it's just something, I advise everyone to order, for such money it seems to me not expensive. Went +-for a month. Just everything is super everything is perfect
OPIS goods of precision, I sell to my uncle
Look stylish. delivered somewhere in two weeks, before the indicative time, quickly enough, it pleases! It came to the post of Russia, in a transparent package, and on top of the air-bubble film (pupyrki simple words), everything is whole. Metal. holds on an elastic band (photo), adjustable rings on the fingers, on a loose hand may not fit. Order in general, you will not regret it! Thank you for reading this review, have a nice day! ^ ^ I like it. Tiktok: kitty_haha
Good quality, description matched with product
Straight fit in my hand, loved
Arrived quickly, very fragile be careful it is slightly broken when I put my it's not serious I will repair it thank you
Bracelet is exactly like in the description. It's OK.
It is elastic, fits all kinds of hands As in the image ^ ^
Быстрая доставка в белгород за 2 недели. Товар классный
Exlens product, looks super good and I arrive before estimated time. I highly recommend it.
Excellent.
A month and a half were taken to St. Petersburg, all as in the photo, on an adult hand is small
She arrived in the Republic of Komi in 20 days. Everything is fine, the rings on the fingers are adjustable.
Arrived quickly. Faithful to the description Adjustable sound rings, the bracelet is elastic
Yeah i like it
Came as quickly as possible) looks great, quality is satisfied)
Good quality came quickly
I like troop he arrived before the scheduled date
not for people with long hands lmaooo
Very cool thing)) it looks so cool on the hand) I feel that with this you can give someone in the scoreboard, if neatly * Sorian for quality, Tel in the river dropped