Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Amazing thing!! It looks even more impressive than I expected. Wonderfully complement any image. The goods came very quickly.
Cool, heavy, rubber bands are strong, I recommend.
All is well!!!
One of the rings broke off as my son put it on his hand. We had to crazy glue it back together.
заказала черный и серый браслет, пришли быстро, абсолютно качественные, лучше смотрятся на маленькой руке. очень советую!
cute
Product class, delivery on time, the store recommend!!!
Very nice. Just like the description. In perfect condition.
The goods got very quickly, the quality is excellent!!! All as in the photo, very convenient! :))
Like the picture, good quality, fast delivery, very beautiful and adjust the rings. Highly recommend
Good quality, looks very cool on the hand. Do not fit on full hand
Adjustable easily and worn well
Bought by 6 real promotion, found good and arrived in 3 weeks
Amzing
Выглядит очень круто
parfait
The product is the same as the one in the photo and is 100% adjustable because it brings elastics in the articulates so they don't break when moving them
AAA it looks so beautiful and very convenient just 10/10
The parcel arrived for two weeks. It's like the description. I took my daughter. She really liked it. Cool thing. Made qualitatively. I recommend to buy and thank you very much to the store for the quality product.
Good) the child really liked. On the hand of a boy of 9 years just right!
Super cool bracelet. The rings on the fingers are adjustable. Metal links, fastened with elastic bands, the child is happy. On a large hand will be too small. In Novokuznetsk, the goods went exactly a month. Seller recommend.
On a small hand of a teenager or a very elegant brush. The child is delighted.
Everything came very well, without damage, I'm happy with the order.
приколдесная
The product is amaizing! Exacly like in picture, color is still and very intence, very good quality. Im honestly suprised, it's one of my order, that is the best. you have special strings on fingers, you can fit it to you hand, small or big. price is really worth it.