Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
They arrived super good already and bought twice already and all good and very fast recommended
Good quality and hooked
Physical item met specifications. Happy with the product.
доволен заказом, отличный товар. )
Externally, okay, as in the sock will show time. The clasp does not open/close too easily, it is not convenient with one hand.
Satisfied with the order, excellent goods.)
It looks good.
Product arrived after a long time but the quality is very good
Доставка быстрая, качество хорошее, насчёт материала, не уверен, что кожа.
Мне нравится! Немного меньше на моем запястье, но все равно подходит! 26 дней для доставки. Продавец рекомендует! :)
Delivery is fast, the quality is good, about the material, not sure that the skin.
Very beautiful and stylish bracelet! Thank you
It's the second time I ordered this because the first it was small. Very good quality..
The bracelet itself is excellent. Hard material, excellent design, the buckle is comfortable. It's a pity that it turned out to be a big one. Took 22 cm, but it was necessary 20. Wrist circumference I have 18.5 cm. According to the experience of buying bracelets decided to take with a margin. I will order another one-smaller. My advice: clearly measure the diameter of the wrist at the very border with the brush, then decide what you like: to talk or to sit tight.
excellent quality, fits very well, i recommend
Good more bought small too haha!
He's super father! It fits exactly and doesn't squeeze you. The details on the metal look great. Excellent choice for a gift.
Всё супер, товаром доволен
Great product! Recommend!
looks good
A good bracelet, 100% recommended this store.
Exactly as in the pictures. It looks a little too big for me (my hand girth 16,5 bracelet 20,5)
This one is perfect, I highly recommend it.
Exelent product very good quality recommended at 100. Excellent product very good quality 100% recommended
Very good bracelet material I like