Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Beautiful, they weigh nothing
Beautiful earrings. Packed well. Delivery to Latvia 20 days. Did not communicate with the seller.
Excellent earrings, fully match the photo.
Very cute
Ben reçu Merci
I liked them very much, they arrived fast, I hope they don't fade soon, thank you seller I recommend it, they are just as the picture of the post
They are the same as in the photo, they do not weigh anything and they are very comfortable. You have to take care of them a little because the golden leaves over time.
Such a super cute pair of earrings. The golden color is so pretty and perfect. Will definitely be ordering more for some little happies to give to my friends and co-workers for birthdays, Christmas, etc.
Same as description, very nice color and size
bonitos
Beautiful not too big to see in time for quality
Very happy with product. Bigger that I except. Fast delivery.
I loved them, they are phenomenal
Are super big. I loved them and they are of good quality. Fast shipping to chile.
Wow wow my earring are everything 🔥🔥
I love these earrings and they arrived very quickly. Thank you seller.
Very nice thank you for the speed.
Quality earring. Nice for going out somewhere. A little weight so they feel quality and not cheap plastic ones. Worth buying for sure.
Super pretty, they don't weigh anything. They came to Me perfect, each earring in a bag so they don't scratch, and I loved the size
Very beautiful
Love those earrings. I wear them almost daily. Great quality. Fast delivery
Perfetto
Like photo & has some weight. Bigger than expected.
Nice, big, shinny and don't weight ...what else can you ask for?? seriously they look fantastic. Came perfectly wrapped and in fine condition. Very happy with my purchase
Nice earrings & arrived quickly.