Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Just like the picture!!! Very classy and very cute to wear for an outing honestly! Great for fancy casual and if you want to dress up with the right accessories! Every woman needs this in their jewelry box!
Excellent earrings and for the price even more! Very fast delivery! Very nice
Cute. Such as the photo.
Very cute truly as I imagined them. And fast delivery time
Beautiful light and comfortable
Amazing !! Love them
The earrings are 100/10 for their price were not good quality, which I thought was surprising as they are super good, the quality is very good and they don't feel so heavy, I recommend them widely. For their price they were not of good quality, which I found surprising since they are super good, the quality is very good and they do not feel so heavy, I recommend them widely. For their price were not good quality, which I found surprising since they are super good, the quality is very good and they do not feel so heavy, I highly recommend them, for their price were not good quality, which I found to be surprising since they are super good, The quality is very good and they do not feel so heavy, I highly recommend them for their price was not to be of good quality, which I thought was surprising since they are super good, the quality is very good and they don't feel so heavy, I recommend them widely. By your p
Very nice lightweight and pretty!
Everything is very good. They were packed very nice, shiny and no scratches. I saw in TJ the same earrings for $10. Nice deal.
love theeeeem
I liked it very much. The quality is excellent. The size is suitable. I was afraid that there would be too large.
They are beautiful, they look good quality
Chic Earrings. They go well with my silver metallic purse.
Nice earrings, he's a little heavy.
Identical to the publication, I like their size and they are very light as they are plastic
Accurate
Very nice
Just like the photo. The closing is also solid and I don't think it'll come off while wearing. Nice quality for the price.
Stylish, good quality, lightweight.
Amazing Seller, very good quality
Pretty, and lightweight. Just like picture
It is the second time that I ask for them and I have loved it
Are very good in size. Feel good.
Arrived late. Lightweight. Good dupe.
They look very luxe!