SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Very cute and bright. I ordered them in gold and silver. I will see in time if the color wears out. The description is as is and they arrived in 14 business days in Mexico.
Very beautiful earring similar to the real
Nice!
Cute, I hope they don't go away
Looks exactly like the picture. Very ni e and got lots of compliments.
Good item. Extra fast delivery.
I wanted one of these so long! Are beautiful, just like the image, they are beautiful. They arrive earlier and I even bought them in two colors, they are monkeys
Perfect!
Beautiful and separate
Same as the photo, very cute and colorful. They arrived very quickly
Perfect. They have nothing to envy the brand
The Vintage Gold Plated Chunky Dome Drop Earrings for Women are an exquisite blend of style and elegance. Crafted from glossy stainless steel, these thick teardrop earrings offer a luxurious appearance reminiscent of vintage fashion. The lightweight design adds comfort while maintaining a bold and statement-making presence. A perfect choice for those seeking a touch of sophistication and charm in their accessories.
Nice pair of earrings will know now if it won't change
Really beautiful very good quality very well packed as the photo
The product is as is the description .. they are beautiful.
Exactly as the publication is described and of good material.
I love they are beautiful😍
The earrings arrived in perfect package that protected the both of them. Very satisfied with the size and they look so good in real life.
They are big in size, I wanted a smaller size
Beautiful and very high quality, recommended 100% this supplier
Beautiful, they weigh nothing
Beautiful earrings. Packed well. Delivery to Latvia 20 days. Did not communicate with the seller.
Excellent earrings, fully match the photo.
Very cute