Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Beautiful delicate bracelet. Delivery is very fast, less than three weeks. On the hand looks neat, the store also put a gift in the parcel-earrings-carnations, which was nice, T to the cost of the bracelet is very small. In general, I recommend a bracelet.
Went 3 months. Very gentle and beautiful. Festive and elegant. As a gift sent earrings-carnations.
Sending fast, weaving beautiful, quality norms. As a gift put earrings-carnations for pearls. For their money is quite a good purchase.
Take the kit, very beautiful. And very fast delivery
Very good, recommend still came a pair of earrings toast.
Very beautiful decoration! It is sewn and glitters cooler than Swarovski. It came quickly. I hope it does not darken in the sock.
Ordered 07.09, received 06.10. On ukrmail in Kharkov. There is a sample of s925, very beautifully iridescent as in the photo. I ordered the whole kit. Recommend: 3
The order came quickly enough. All as in the description, even worth a sample. And the store put as a gift a stud earrings, which is very cute and nice) I recommend both a set and a seller!
Потрясающая цепочка и браслет! Выглядит роскошно. В подарок продавец положил пуссеты с жемчугом, очень приятно! Доставка как и была заявлена, все пришло в срок.
Elegant, sparkling, stylish. The photo is not so visible. I recommend to cooperate with the store.
Looks very nice
The order took 20 days to Moscow. The chain and bracelet are cute, on tanned skin and at the Sun, probably will look great)) and I recommend the store. As a gift put earrings carnations. Bracelet on a small wrist, its maximum length is 18,5. The chain has a maximum length of 44,5 cm. I just received the goods, I still did not wear it.
Красивый, блестящий, гламурный, но не вычурный. Как будет в использовании посмотрим.
Отличный браслет! Советую
Beautiful, high quality!
Matches the photo. Cute bracelet. took her daughter 13 years old
Красивый, очень яркий!
I really liked it
Me encantó el producto, llego muy rápido y el vendedor me regalo unos aretes, excelente compra
Very beautiful bracelet! There's a test. The store put a small gift-earrings)
The bracelet is exactly as the description. Has a beautiful shine. am very satisfied with my request. Recommend!
One parcel, each decoration is packed separately. Thank you to the store for the gift
very good quality. very shiny
Доставка две недели в постамат совместно с другими заказами. Соответствует описанию продавца. К качеству претензий нет. Есть сомнения, что это серебро, как заявлено. Заказом довольна, так что рекомендую!
It's beautiful, better than in the photo and with silver contrast.