Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
The bracelet is gorgeous. I did not expect that he will be so beautiful, thank you to the store. Still as a gift put earrings.
The order came in 2 weeks, corresponds to the photo, a cute bracelet
It came very quickly. Glitters and shimmers) all as in the description) I advise.
Thank you dear store .. The bracelet is very beautiful and I also received a gift from you a pair of earrings ..
A wonderful product, a sample of 925. Beautifully shimmering. To store Thank you for gift
They are very beautiful and delicate shipping very fast
Delivered about days in 10-12. Beautiful gentle bracelet. There's a test. I'm thin, on my hand I buckle on the smallest size-it's very convenient that there is an opportunity to adjust. As a gift put earrings-carnations pussets (there are no samples on them)-very nice. Thank you very much. Satisfied with the order and delivery.
I received quickly, within a week and a half before the MSC, a thin bracelet, glitters, took with a chain. I do not know how to wear it
Very nice. I highly recommend the store. Very well packaged. I send gift the seller. Thank you
A beautiful bracelet, shimmers and glitters, I will order another chain, as a gift put earrings, thank you!
Bracelet Super, very beautiful! I'll wear it, I do not know only how much it will last.
Very gentle and beautiful! Thank you for the present. I recommend the store!
Заказ получила через две недели. Браслет смотрится супер, рекомендую.
I like it
Everything is fine, a beautiful bracelet. I ordered together with the chain, the store packed everything together and put earrings as a gift.
Bellsimaaa is very delicate plus it shines greatly absolutely according to the product
I liked the bracelet, it all glitters) it reached the Moscow region in 2 weeks. The store put earrings as a gift, very nice!
супер! спасибо!
Led Bomb
Very beautiful bracelet! Came to Ukraine in less than 2 weeks, unexpectedly fast) looks expensive, glitters incredibly, for a long time-I do not know. In a month I will add a review
It came quickly, the kit (with a chain) is beautiful. The sun is sparkling. Thank you!
Very beautiful .. Delivery fast
Beauty
The bracelet is beautiful and sparkly, very feminine. It also came with pearl earrings as a gift. Very happy with the purchase and the store! Recommend.
Fire