Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Sot
Beautiful earrings! It seems to be silver since it has not caused me any allergy. As in the description
Garnin earrings, ale Duye small
This is the second time I have ordered these earrings and I am thrilled to have them.
Fast delivery and very good product quality, there is a sample. The only minus heart is not attached and it can be very easy to lose when you take off your earrings
Done very well! Even rioorta the S 925 brand.
So tiny and cute perfect for babies too
Very well
They are for my mother I hope they are good quality, they are as is the photo
As small, as well as fine earrings) a heart of a heart, we came in a box
The earrings were delivered in less then in 2 weeks to Portugal. They look very nice and shiny.
I received the photo as nice. Beautiful😍Thanks
Good product quality, well packaged.
How beautiful they are!!! Small rings fit well for the little girl's daughter. Very high quality made, securely packed. I will definitely order again!
Buy now! It’s really good qualities and the store packed every item separately and put them in a plastic container! I even love this plastic container! I will definitely buy more from this seller!
Great, everything came right, it looks like it's silver same
Silver Earring, worth the 925 Small, neat as I wanted
Beautiful and also do not get ugly over time. The quality of the product is excellent the stone it carries is set in a way that looks like jewelry. I recommend it
They arrived very quickly, in 10 days they were already in my house, they are beautiful, excellent product.
Super cute and amazing value for money! The dangles are actually removable so they can be used as plain hoops too! Simply perfect and I’m so happy with my purchase!
These are super cute great quality, I get many compliments fast shipping in fact good experience
Earrings are cute, it's fine to keep warm, it's okay to keep warm, it's good to know your heart, you can wear it without it. In Ukraine for 17 days.
Earrings arrived quickly and are exactly as described! Very cute!
I liked it, it's the same as the description :)
look exactly like the photo! not my first purchase and not be the last! my daughters love the earrings very much! not turning black when it comes with water! high quality! highly recommended!! thank you for the store! arrived super fast!