Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Uncool
Beautiful, neat, quality closure
Super earrings. So yak in the photo. came the seller recommend
The class earrings are similar to the sriblo, for the sake of the bizhutheria, the whukha is itchy in the money, and the species is not. Zatibki kindness. Duge is hitched.
Beautiful babies, daughter likes it
Cute earrings that give off a designer vibe. Good quality and shipping was fairly quick. I would recommend this seller.
Small and Duge garni earrings. This is not the first time I have tinkering with the local color.
Garni mi earrings. The number of gold, the truth of Zhovti. To make good apples. They ruled vidraz, came shvidko, Ukrainian.
Perfect 😍
Beautiful earrings, very delicate. Locks work well, strong. Recommend
They are so pretty. Even though the hearts are smaller than expected, they look very nice and elegant when I’m wearing them. Amazingly good.
Nice, cute earrings. For ditok those scho treba.
Perfect!!!
Beautiful and dainty
THEY ARE SO CUTE OMG!
Top quality, as per product photos! Very happy with my earrings 🤩
Lovely very beautiful
Perfect! Equal to the description. We'll see if they don't rust over time.
Fire earrings, nice to pack in plastic container Highly recommended, and I will probably take a look at this store again
excellent exactly like the photo ❤️
My order arrived well and as it is in the description. ☺️
The quality of the earrings is chic! Came in 19 days with a parcel that was hidden in the national team. Absolutely satisfied, I recommend to purchase. I'll buy it again.
It's okay, there's no marriage. Last year I ordered the same, did not darken, did not peel off. Also shine. While the price has dropped, I ordered three pieces. Child 6 years old, sit well.
Cute little earrings, the heart is removed. Arrived quickly, in 1 Team Package
I love my earrings so much, I’m going to wear it everyday. Delivered so quickly