SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excelente
I like it.
Before Minsk in 2 weeks. Excellent ring, look super + Gift
I love it!
I'm happy with the purchase, it looks very good. The store as a gift put the stud earrings, very nice) delivery fast, came with a national parcel. Ordered 25.06, received 13.07 in Novosibirsk.
Ring Duge garne, bliscuce, on the sriblo, though, not Duge podibna, I want a sample to stop. In the podarunok Buli serezhki, for the shcho Duge I sell to my uncle. Dodam, shcho on thin fingers will be great, Bo in the middle of the middle of the year, and Vono yakraz do not roll
Beautiful! Fast delivery. The store put a gift of a stud earrings for pearls. Thank you!!! ring for any size
Just like the picture. This is my second order, I am delighted and in addition, I received earrings as a gift. Thanks to the store. Only downside, the delivery was long: 2 months
very nice,with pocket
Great Ring! I liked it very much, comfortable. Im happy
מהמם
As picture are pleased and very nice thanks to the store the advice at all
Put a gift, thank you!
It's not really 925 after that of weekly beginning to be color pink
The ring really liked, dense, the weaving is beautiful, looks very good. Price-quality ratio at altitude. The store put cute carnations as a gift. Thank you very much, definitely recommend to buy
Cómo en la imagen, no se si se pondrán feos con el tiempo
The ring came quickly, well packed. As a gift put earrings. Thank u
It came in less than two weeks in Siberia, was neatly packed in a velvety pouch. The ring itself is very light, the size 16-17 came without adjustments, in other cases, it is easy to adjust. And the gift the store put small earrings, thank you
Arrived pretty quickly and very cute!
Cool rings
Gorgeous goods!!!!))))))) quickly came!)))))))))) quality is super for such a price!)))) thank you very much for a nice gift!!!)))))
Just some metal. Norms quality
Krasny prsten. Prisiel Velmi rychlo. Dakujem
Rings Super, put as a gift earrings and a pouch, thank you very much!!!)
genial!!