SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Light, cute earrings.
Super everything. Thank you
The lovely tender love comeliness.
Cool earrings!
It's very nice. And shipping is fast than I thought.
Super earrings
Earrings cute, Small, much less than look at the store's photo, the sample costs, delivery to the Samara region is fast, in general, I'm happy
Elegant earrings for a young girl, weightless. It is easy to "buckle" past the fastening, it requires very neat use. In general, very pleasant.
красивые ,и пришли быстро
Earrings are light, small, made neatly, the lock keeps reliably .. For now). Came together relatively quickly to the point of issue. Packing is normal, everything is whole. The store added a gift-pussets balls-pearls. Thank you!
Красивые серёжки, хорошего качества, замок не хлипкий, хорошо защелкиваются. Аллергии не вызвали. Не длинные, подходят на каждый день. Получаю комплименты от коллег. Спасибо продавцу!
Exactly like the picture! Love them
igual a la descripción
I love the jewelry products they sell, always come in excellent condition and perfectly packed, I highly recommend to the store, very good experience, ah, and above all, they arrive long before the agreed date. Thank you very much.
Earrings are beautiful, delivery is fast.
доставка супер быстрая, серьги хорошего качества, очень мелкие. я довольна. еще был мешочек и салфетка в подарок
доставка супер быстрая, серьги хорошего качества, очень мелкие. я довольна. еще был мешочек и салфетка в подарок
Сережки просто супер,на них написано 925 проба,в комплекте мешочек и салфетка,заказом очень довольна,спасибо!
Сережки просто супер,на них написано 925 проба,в комплекте мешочек и салфетка,заказом очень довольна,спасибо!
Просто шикарные серьги, лучше, чем можно было ожидать) За 2 недели до Мск.
Great earrings. Came with a bag and a napkin, well packed, in a navel. Everything is super, very satisfied)) thanks to the store!
beautiful earrings very well made. all 3 pairs that I ordered are shiny, carefully packed. the store also provided a cute little velvety drawstring pouch and gave an extra pair of stud pearl earrings as gift. highly recommended.
Earrings super. 18 days to Poland. Thank you stores for gift-cloth and cloth bag. Recommend.
Great
Elegant earrings for their price. Look quality, let's see what will be in the sock. Came in a bag, as a gift, the store put a cleaning cloth