SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received My Order Good Quality Nice One
Beautiful barcelet, good quality. Fast delivery, 25 days to Estonia. Thank You. Recommend!
спасибо большое продавцу:) просто супер браслет, красотища
All in porzadku, very nice bracelet, troszke large for thicker hands. Carefully made, came around 6 weeks. Recommend sprzedawce.
The shipment arrived well, it didn't come in the box as shown in the photo but the bracelet is beautiful, very happy for the purchase
Super. As in the picture.
מהמםםם
Prettier than in the picture and arrived fast
Just like the picture the only size for whoever has the chubby doll may not have left good.
Fast delivery, very beautiful and quality bracelet, the stone is very beautifully shimmering, fine work is all done for 10 +, the store I advise!
llegó tal cual en la imagen
wunderschön, wie beschrieben. noch schön als das Bild
The bracelet matches the description, just near a minute is really big, take into account
Bracelet, garniy, yakisniy. Ішov finish dovgo 5 tizhniv. She was talking to the recess of the speeches, then the bracelet was sent to the front, and he was left alone. Edinje, shcho divno, ce form of the bracelet (Oval). It's hard on the steering wheel.
nice
The bracelet is just splendid!
excellent quality bracelet, nice store, must buy, i would love to give five stars for excellent quality and shipping service, thank you seller
The product is top, well done. The delivery was fast. I recommend this store and these items.
очень красивый браслет, смотрится очень эффектно, доставка чуть больше месяца в Беларусь. качество не очень, думаю быстро полиняет
I like the bracelet.... it's very beautiful.....
There was no need for communication, but item arrived in a month to Latvia. Colour for rose gold is perfect (not tooo red or yellow). I like the weight of item- because it feels like real, not some “paper thing light”. I want to order silver one too :)) thank you!
Very pretty bracelet. Good quality and fast delivery. Very happy. Thank you
Magic Bracelet, all stones in place, no scratches, no marriage. Thank you very much to the store)))
Not a very good form of the bracelet, it is not clear what hand is calculated. I gave it to my mom. It is also not very uniform. Some kind of oval. And externally beautiful. Would not order
i very disappinted because it's not coming in a box.