Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Super. As in the picture.
Very nice bracelet. Fits all sizes. Fast delivery. Thank you salesman.
מהמםםם
Prettier than in the picture and arrived fast
Just like the picture the only size for whoever has the chubby doll may not have left good.
Fast delivery, very beautiful and quality bracelet, the stone is very beautifully shimmering, fine work is all done for 10 +, the store I advise!
llegó tal cual en la imagen
Браслет соответствует описанию, почти одна минута действительно большая, учитывайте
Браслет, гарний, якісний. Ішов досить довго 5 тижнів. Замовляла декілька речей, то браслет відправили першим, а отримала останнім. Єдине, що дивно, це форма браслета(овал). На руці зручно, вдягати тяжко.
wunderschön, wie beschrieben. noch schön als das Bild
The bracelet matches the description, just near a minute is really big, take into account
Bracelet, garniy, yakisniy. Ішov finish dovgo 5 tizhniv. She was talking to the recess of the speeches, then the bracelet was sent to the front, and he was left alone. Edinje, shcho divno, ce form of the bracelet (Oval). It's hard on the steering wheel.
nice
The bracelet is just splendid!
excellent quality bracelet, nice store, must buy, i would love to give five stars for excellent quality and shipping service, thank you seller
The product is top, well done. The delivery was fast. I recommend this store and these items.
очень красивый браслет, смотрится очень эффектно, доставка чуть больше месяца в Беларусь. качество не очень, думаю быстро полиняет
Браслет пришёл за месяц укр почтой на отделение. Упакован хорошо, повреждений нету. Качество хорошее, правда желтоватый сильно. Тоненький, аккуратно смотрится. Подойдёт на любое запястье так как регулируется.
I like the bracelet.... it's very beautiful.....
There was no need for communication, but item arrived in a month to Latvia. Colour for rose gold is perfect (not tooo red or yellow). I like the weight of item- because it feels like real, not some “paper thing light”. I want to order silver one too :)) thank you!
Very pretty bracelet. Good quality and fast delivery. Very happy. Thank you
Magic Bracelet, all stones in place, no scratches, no marriage. Thank you very much to the store)))
Not a very good form of the bracelet, it is not clear what hand is calculated. I gave it to my mom. It is also not very uniform. Some kind of oval. And externally beautiful. Would not order
миниатюрный, мило смотрится на руке
Cox gozeldir. I would have enjoyed this qeder. Distributors of Tesekkurler