SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality fits great, fast shipping
It's beauty, fine elegant work, I'm very happy. On a thin wrist, very gently looks, I'm grateful to the store. The seller put two orders in one parcel. Strongly recommend seller, 100⭐⭐⭐⭐⭐! Immediately ordered another second ring. The photo does not convey its beauty. Good luck and prosperity!!!
The order took a month. The bracelet is beautiful, but the circle itself with the tree is small. Thank you to the store I will order more.
barang bagus . pengiriman 3 bulan lebih
Arrived after 2 months these would be the 4 armband that I buy as a gift! Recommend!!!
Beautiful, superb, I love... I do not have a small wrist and pass correctly.. I highly recommend the store
Beauty!!! Thin, elegant, and so Summer, summer
carino
I liked the bracelet, a chic thing for such a cost, it looks quality, the Stones shine in light. I recommend the store, quickly worked out the order and delivery to Rostov-on-Don about 2,5 weeks.
Bracelet bracelet, priishov dugé shvidko
Very beautiful!!!! Super!!! Thank you to the store, all on time and excellent quality!!!
I like the refined bracelet.
Lovely!, I recommend the store to the store, I will still buy!
All as in the description. Came quickly within a month. Tracked. Came in one parcel with other goods.
Thank you very much, you arrived before the estimated time
beter than the picture I'm very satisfied thank you store
Excellent quality, fast delivery. I order not the first time. Super. Thank you
Pemgiriman long disposable 3 month wait brgnya DTG, TP profit brgnya goodly satisfy fitting DTG... good...
Very nice product excellent quality arrive before agreed time is as shown in the pictures it is recommended to buy it is very beautiful and useful
veryy good
Very Nice
Interesting bracelet. His money justifies. It's neat. It came in a bag to the Post Office. Thanks store
Very nice and elegant bracelet. On the hand is not felt, light, comfortable. Purchase is satisfied, thank you to the store!
If you have a thin wrist, then it is better not to order, hovering chewing)) and so, glitters beautifully, very light. I will later add a review, something tells me that it will quickly oxidize)
Corresponds to the description. Nice bracelet. Quality is good