Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Too cute, perfect
Very cute and fits the wrist well.
Just beautiful, as the photograph arrived in the supplier's specific time, the quality is very good, I will buy 100% reliable from this supplier the very good quality
Very pretty
Looks very impressive.
Excellent, this time it did arrive (it arrived together with the one with the cross), it is very nice. I recommend 100% the market.🌹
I'm so happy.
Excellent quality highly recommended purchase
Item arrived extremely quick to USA. Quality is decent. Very sturdy material. It can be adjusted to wrist size.
arrived fast
I bought two, one for my daughter and one for me! They are beautiful! Thanks also for the shipping so fast!
The product is very beautiful and very bright thank you for the elaborate packaging
as in the photo and a cleaning cloth as a gift. I recommend.
This is the third time i've ordered these i sell out of them every single time i get them in. I cannot recommend them highly enough
I am a repeat purchaser i use these as inventory for my store they sell out very quickly
Everything is great!!!
Love it, it’s a great piece. For the price paid, i believe that it is great quality. I believe that i will get a good number of wears out of it before it begins to turn.
Love it very good quality! !
Perfect. Exactly as described
Bracelets are stamped 925 they are of decent quality for the price.
Looks very stylish. You can adjust it if needed which is very convenient.
Very cute and of good quality
Beautiful cuff bracelet... Resizable and i think its real silver since there is the small etching on it and it comes with a silver polishing cloth... I recommend it definetely
It is as the photo shows, beautiful.
This divine design is very modern and looks like it's real silver, it looks very nice the detail of the bag and cleaner is super useful to prevent it from being stained and it is best to be adjusted regardless of the thickness of the doll. On the other hand the shipping time was very fast and efficient. For a few days I bathe with it and even wear perfume and it was not stained without a doubt I will buy more accessories of this type although we will see how long it lasts after frequent use