Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
really cute rings! hight recommend it!
Thank you so much
Эти кольца абсолютно красивые, и я обязательно буду покупать снова! Я купил размер 9 'для кольца и он отлично подходит! Я могу купить Размер 10, чтобы носить на средний палец противоположной руки. Не стесняйтесь покупать, вы не будете разочарованы!
beautiful!
Они такие же, как в описании, количество больше, но рекомендуется.
Быстрая доставка. Кольцо очень красивое, блестящее и хорошего качества. Я ношу это кольцо уже много лет. Вы можете увидеть на картинке, где находится 2 кольца на пальце, с правой стороны старого кольца, слева, новое кольцо.
These rings are absolutely beautiful and I will definitely be purchasing again! I purchased size 9' for the ring finger and it fits great! I may purchase a size 10 to wear on the opposite hand middle finger. Don't hesitate to purchase you will not be disappointed!!
Very nice ring, remains to see if the quality will be good, if the color does not leave...
Fast shipping. The ring is very nice, shiny, and of good quality. I have been wearing the same ring for many years. You can see on the picture where are 2 rings on the finger, from the right side the old ring, from the left, the new ring.
It is beautiful remains to see if it is well stainless
Beautiful ring. I like it a lot.
Beautiful ring. I like it a lot.
very nice ring thank you store
I'm very glad she is too beautiful! The size fits well.
I'm very glad she is too beautiful! The size fits well.
Very beautifully shine rhinestones, my daughter really liked the ring, immediately dressed, does not shoot even at home. Thanks, I'll order another design.
Beautiful! Worth the wait
Very good product. Super quality! Very fast delivery. Brawo!
Super pretty good quality. To see in time if the color remains such. I recommend the store, serious parcel received on time.
Size 4 fits my pinkie perfectly!!!!!
The ring is gorgeous!!! Super! I did not guess with the size. I will order in a smaller size necessarily.
The ring is gorgeous!!! Super! I did not guess with the size. I will order in a smaller size necessarily.
The right size from the second time. The ring is great. It came quickly
You see them in the wider photo of what they are
love it