Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Идеально, с другой стороны, обратите внимание на размеры!!! Я взял размер 6 слишком маленький, я взял размер 8 ультра большой!!!
très jolie bague elle brille waaaaaaw je l adore, espérons qu elle restera brillante
تجنن I took 3 colors.
OK
My mom is happy with the purchase, she really wanted this ring after seeing mine, and I already knew the quality of this product was very good
пришла посылка быстро. выглядит симпатично. я ошиблась с размером, трек отслеживался, общаться с продавцом не пришлось. качество и цена соответствуют на 100 процентов. по цвету от настоящего золота не отличить. носила пару раз. пока не облезает.
Preciosoooo
mooi
Nice wedding ring, very the glitters. Not szła too long. Recommend
Easy to those with no yes amid and bling cute. 300 no no in アクセショップ みかけ いり to design is so very have not.
Precious
Goods ordered 1.05 reached the Polish 17.05. Very nice ring. Recommend.
The parcel came quickly. Looks pretty. I was wrong with the size, the track was tracked, I did not have to communicate with the store. Quality and price correspond to 100 percent. In color from real gold can not be distinguished. Wore a couple of times. Until it fits.
The parcel came quickly. Looks pretty. I was wrong with the size, the track was tracked, I did not have to communicate with the store. Quality and price correspond to 100 percent. In color from real gold can not be distinguished. Wore a couple of times. Until it fits.
Very good, the ring doesn't get ugly, and it always shines, I'm very happy with this ring, I recommend it. Shipping very fast
second Time that orded love it
very pretty
Glitters unreal. Looks expensive. Size 6. the finger measured as in the description and was based on reviews. Generally the wedding is 17,5 in size. Yes, it is wide. I was ready for that. I have enough space between my fingers so that it does not interfere. I'll wear it instead of my wedding. I just wanted to shine and steel. I think it is necessary to have a manicure. Otherwise, the ring dissonates with the image.
Glitters unreal. Looks expensive. Size 6. the finger measured as in the description and was based on reviews. Generally the wedding is 17,5 in size. Yes, it is wide. I was ready for that. I have enough space between my fingers so that it does not interfere. I'll wear it instead of my wedding. I just wanted to shine and steel. I think it is necessary to have a manicure. Otherwise, the ring dissonates with the image.
Très bien
Beautiful ring. True to size too.
Very nice
Excelente calidad y muy hermoso
Excelente calidad y muy hermoso
The ring is very beautiful, good quality and the inside is nice and smooth finish. Highly recommended. Ordered size 6.5 and arrived to Ireland over 4 and half weeks.