Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Beautiful and just like the one shown
I really liked it. Good length, just like in the photo.
Looks great!
Very well It arrived quickly
My son is absolutely thrilled.
I found it better than I expected, the material seems to be of good quality and the chain is quite heavy, I am very satisfied.
Good chain
Everything is great, go ahead and buy, guys.
looks good. I'm curious how it will wear. So far I'm satisfied with the purchase.
Very nice fit and very ver very very good quality. Must buy
Little short for my big neck
Very nice, I wish the delivery was more careful, it only comes in a small package.
The necklace is super beautiful, I loved it too much because of the quality of the necklace and also because it's stainless steel, which is quite good because there are some necklaces from other stores that don't have that. I was very satisfied with the purchase, I recommend it to you.
I think it's really cute, i can't wait to wear it !
Very beautiful
Fits okay. Looks a lil bit tight for the other inner double chain, there should be an adjustment layer for relief. Overall it’s nice and doesn’t look cheap for the price
It looks of good quality.
It arrived in good condition and on time. It's a bit tight on me.
Thank you, the product is very nice. It arrived at its destination in excellent condition and much earlier than I expected. Thank you, I'm happy! 🥺
I really like the necklace it’s really cool and i enjoyed it so much wearing it even going everywhere
Nice necklace, doesn't twist.
I really enjoy this product honestly. It’s cheap and so good lol
The quality of the necklace is very good. The finishing is shiny and fits great too
very beautiful
Excellent, just like in the image, looks sturdy.