Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
It arrived earlier than expected and seems to be of very good quality.
It has a really nice quality and it is worth the price.. Stunning 😍
Beautiful!!! I loved it
Good necklace and for the price you have to pay, I think it's a very good purchase. I just hope the color doesn't fade after a few days.
I found it an excellent purchase, I would buy it again.
The necklace is absolutely stunning, with a delicate yet durable design that shines beautifully in any light. The craftsmanship feels high-quality, and the clasp is secure while still easy to fasten. It pairs well with both casual and formal outfits, making it versatile for daily wear. I’ve received countless compliments, and it feels worth every penny.
Very nice necklace, consistent with the description, fast delivery.
A very nice necklace, looks exactly as shown on the picture, thank you!
It is very beautiful and the delivery was fast, I am satisfied 😄
Good
Great value
The product has arrived safely, in appropriate packaging to prevent damage or entanglement, with fast delivery within the established time frame. It meets the characteristics of the advertisement, the size, shape, and color are correct, it is very beautiful. It looks of good quality. I am satisfied with the purchase :) I recommend it.
Pretty. .
Pretty !
Good quality
Very cool and for a good price, the only thing is that the star in the photo looks bigger than in reality and has a slightly different shape. I expected a bigger gear
Everything is wonderful
Everything is very good, the quality is perfect and it looks shiny. Great
Zoo pride! Ζ
Nice! 😗
It very good believe it very nice god bless you 🙏
lovely
As described in the image, it is very beautiful and seems of good quality. The size is also correct.
For what it is, the price is quite good.
It is nice, though; hon, it is so small for round on my neck, anyway, i like it so much.