Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Great! I take the second time, I bought three pieces to collect them in a necklace. excellent quality, durable lock.
beautiful, will order again
Looks good, the only thing I did not understand how to remove it now, the clasp is cunning
Very beautiful bracelet
Very good bracelet, quality is super
Cheap-you would expect from sunlight, working day thinking than Yes golf multi-color female summer colored frame silver color well fell lighter wool line did know the data without heavy weight loss is fit.
Packed All Super!!!!!!!!! And the quality is just excellent! There is a napkin, a pouch .... on full hand will not go... and so everything is fine!!! The order was delivered quickly despite our situation in the world ....
Thank you store. Oooochen beautiful quality bracelet. Lock holds tight.
Very good for the price that has the Bracelet. I like it very much. Thank you. I didn't have to contact the store.
Beautiful bracelet.
Bracelet chic. On a thin wrist, then what you need. Super!!!
I ordered a second bracelet, because I liked the first one very much. Just in case, let them be two.)) The second order went very long, and the store banned tracking the tracker, thought I would not get a bracelet.
Excellent and fast delivery! As a gift put a napkin, a pouch and earrings. Thank you very much recommend
Fast shipping! Very beautiful!!! Looks Super!!! As a gift of carnations with pearls and a napkin! Thanks to the store!!!
Very nice bracelet heavy and stamped Silver 925 fast and neat delivery thank you to the store
Very pretty, she looks a lot on. Has arrived super fast. Seller sent me a cleaning cloth jewelry gift
It's a total beauty! It fascinates Me! Buy it you won't regret it!
Beautiful and stylish decoration, good quality!!! Also a gift from the store!!! Thank you!!!
I did not communicate with the store. The order sent quickly, Siberia came for two weeks. The bracelet is decent, heavy. I, on my wrist 16 cm big, I need to remove the link, or even two. With a bracelet, the seller put a napkin for cleaning silver.
Gorgeous bracelet! Looks very bright and spectacular. Heavy enough, no feeling of foil)
The bracelet is very beautiful to the store Thank you
Super store recommend shipping norms
Came ahead of time. That's what I wanted.
Beautiful bracelet very well designed with a very good Super recommended insurance
Bracelet liked, the color is light, suitable for white gold, looks very good