SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's a beautiful bracelet! Of excellent quality and length. I loved it and I would ask again without a doubt!
Very nice and easy to remove a link if the bracelet is too big. Delivered with a nice pouch and a cloth to clean the Jewel
Chic bracelet.
It's very good ~~~♡♡♡♡
Perfect as usual stamped silver
The order came well packed, everything came as ordered. Even 1 ring, 2 bags and 2 napkins put over the order. Very nice. I will continue to order
VERY BEAUTIFUL!! Above and beyond expectancy! Really solid, nice silver bracelet ! Very beautiful!!
Excellent! Heavy, made neatly, the clasp is strong. On the wrist 18 cm is very loose
Very elegant
Heavy. Quality is good. As a gift-a rag for the care of the product.
Beautiful bracelet, imposing more מבתמונה , היגיע packed beautiful, top quality מאד. Love.
Great Product, Love It! Fast Shipping, Thank's... Recommended
The bracelet is excellent, looks stylish, large enough
linda
It's just like the description. Looks good quality. It's very pretty. It came very fast. I recommend it.
Hello, to Nizhny Novgorod 1 month, the parcel was tracked by a bracelet as in the picture, on a wide hand also with a margin. Heavy. Notable. Recommend.
The bracelet is cool. I hope it doesn't get dark.
Very pretty. I was looking for a bracelet of these characteristics because I missed a similar one and I didn't find it and I saw it here. I love it.And very good price
Very beautiful bracelet, as in the photo. Delivery is a month. I ordered together with rings, as a gift put a napkin and earrings-carnations, thank you. Seller recommend
Great bracelet
I fell in love! It's beautiful in person, the best quality of what it looks like, a greeting to the store and I appreciate your responsibility to the products does not irritate my skin
Excellent Product arrived super fast I will keep buying from this store offer warranty
Very stylish bracelet. The length was enough on the middle hand with a margin. If desired, you can remove one ring.
Nice article, nice quality, silver punch it is not my 1ère order and I am delighted as always! Fast Delivery (20 days approx.) and well packed parcel As a gift: a fabric to clean money and a beautiful ring!! I recommend this store
Heavy, the sample is printed in the form of numbers, autumn tight clasp. I'm too big, I'll clean the link