Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Товар пришёл за 10 дней в Украину Днепропетровская область ,видно что серебро ,ни одной царапины ,очень качественное изделие
It's not the first time I 've bought the rings here and I always get happy! Good quality, none of them have gone wrong for me at the moment and they are accurate to the announcement. Very happy with everything I bought from the store. I recommend it to 100 percent!
bonito
Beautiful like all this store, it's silver, and it's very nice and comfortable for day to day.
Great!! I love it! Creo que is real silver!!!
Very pretty. I hope it doesn't spoil. Arrived in 22 days in Canary Islands
Very nice and looks good on me
It comes with the silver logo. They arrived in Spain in 8 days
Very good everything. The ring is very nice, the only thing I size small, I recommend asking you one size more.
Lovely, also very fast, I placed the order on February 26 and arrived on March 1 (being festive in my community 28-02 and 01-03)
Замечательный и серебряный 925, Размер 9 соответствует 21 Бразилия, я доволен продуктом.
Wonderful and Silver 925, size 9 matches 21 Brasil, am satisfied with the product.
Very nice arrived quickly fits well and sent me a gift I recommend to the store
Quality and very cute! The size is the same.
Super happy with the purchase, has arrived in just a week. Seller highly recommended.
The ring is really nice, it has the silver seal, it is lovely put very elegant, shipping was super fast late two or three days I don't remember well, it comes in a super soft the fabulous presentation, I am more than happy I will definitely buy this store again!
I like the ring, it looks exactly like in the picture. It has 925 stamp on it. I like the free ring also, I think it is inox. I recommend the store, even though it took more than two months to arrive.
disappointed as its not nr 7 size its a 6 . never happened before
Order arrived in el Salvador in less than a month, beautiful rings, second time I ask
Like the colours so nice
Колечко славное. Размер 5 чуть меньше, чем другие модели у этого продавца - с трудом сел на палец 16 (обычно в самый раз). Внутренний диаметр 15,5. Качество как всегда у этого продавца отличное. Всё пришло очень бережно запакованое по зиплокам. Продавец приложил коробочку и два подарочных мешочка - к каждому украшению. Доставка две недели Новой почтой (комбинированной посылкой).
Just super! Excellent quality, I hope it does not darken. Very delicate colors, as in the picture, made neatly. Delivery is fast, the size has chosen perfectly, focusing on the size table of the store. Packed all units in individual bags, all these are in a gift box and in a bag with pupsticks. Took with earrings for the younger daughter, a set of more than satisfied! I think I'll order more if it doesn't get dark after a while. As a gift, the seller put a ring of the same size as the one ordered. Very nice, thank you!
Just super! Excellent quality, I hope it does not darken. Very delicate colors, as in the picture, made neatly. Delivery is fast, the size has chosen perfectly, focusing on the size table of the store. Packed all units in individual bags, all these are in a gift box and in a bag with pupsticks. Took with earrings for the younger daughter, a set of more than satisfied! I think I'll order more if it doesn't get dark after a while. As a gift, the seller put a ring of the same size as the one ordered. Very nice, thank you!
The ring is nice. Size 5 is slightly smaller than other models in this store-with difficulty sat on the finger 16 (usually just right). Inner diameter 15,5. Quality as always this seller has excellent. Everything came very carefully packed in ziplok. The seller attached a box and two gift bags-to each decoration. Delivery two weeks by new mail (combined parcel).
The ring is nice. Size 5 is slightly smaller than other models in this store-with difficulty sat on the finger 16 (usually just right). Inner diameter 15,5. Quality as always this seller has excellent. Everything came very carefully packed in ziplok. The seller attached a box and two gift bags-to each decoration. Delivery two weeks by new mail (combined parcel).