SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful! Good quality! Just like Photography
Thank you very much. I really liked it. It came quickly. To the store of success in work.
For how much taste they are long
Fast, reliable store! I recommend!
Looking great. Not heavy super
Excellent product, my mother is happy with them
muy bien
Earrings are beautiful, but I thought they would be smaller in size. the goods to the country arrived, in a week. I got it in 2.5 weeks.
v good earing thankx sellee
très jolies les boucles d'oreilles tout comme sur l'image merci au vendeur
The product is identical to that of the photo, very good quality in relation to the price, plus in shipping it was fast and safe. I recommend the store widely.
erg mooi, wel wat groter als ik had verwacht.
Perfect
Arrived in excellent condition, quick ship, good price. Best store for wholesale order . Exactly as in the photo & quality. Wall packed items. Good product, good service, recommended! Again Thank you for the delivery, I’m extremely happy with my purchase.
Thank you, the goods are received, the quality is good, I recommend the store
They are very good but for my very great taste
Beautiful earrings, quite large but not heavy, just like the picture. Nothing came broken or bent, there’s no backs on them though. Metal is quite hard and not flimsy or bendy. The glitter part is stuck on and some parts are sticking out a little bit not noticeable
Earrings super large, pretty good quality. Shipping time can be. Overall I am satisfied.. Przydadzą on some party ....
Very nice but very big
Wszystko ok. Polecam
Wow its really nice . Good 100% Quality Highly Recommended,
I haven't tried them yet, the shipment was cortisimo, only 30 days and arrived in perfect condition and packed.
Thank you to the store
Very showy earrings. As for this price quality and workmanship more than OK.
Excellent as usual. On time and we'll packed.