Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Thank you very much. I really liked it. It came quickly. To the store of success in work.
немного крупнее, чем думала. Но красивые, выглядят нарядно
For how much taste they are long
Fast, reliable store! I recommend!
Looking great. Not heavy super
Excellent product, my mother is happy with them
Очень мило, прямо как на картинке, немного большой.
muy bien
Earrings are beautiful, but I thought they would be smaller in size. the goods to the country arrived, in a week. I got it in 2.5 weeks.
v good earing thankx sellee
Very pretty, just like photography, maybe a little big
très jolies les boucles d'oreilles tout comme sur l'image merci au vendeur
The product is identical to that of the photo, very good quality in relation to the price, plus in shipping it was fast and safe. I recommend the store widely.
erg mooi, wel wat groter als ik had verwacht.
Красивые серьги, довольно большие, но не тяжелые, как на картинке. Ничего не сломалось или не погнулось, хотя на них нет спины. Металл довольно жесткий и не хлипкий или бенди. Блестящая часть приклеивается, и некоторые части немного не заметны
Perfect
Arrived in excellent condition, quick ship, good price. Best store for wholesale order . Exactly as in the photo & quality. Wall packed items. Good product, good service, recommended! Again Thank you for the delivery, I’m extremely happy with my purchase.
Thank you, the goods are received, the quality is good, I recommend the store
They are very good but for my very great taste
Beautiful earrings, quite large but not heavy, just like the picture. Nothing came broken or bent, there’s no backs on them though. Metal is quite hard and not flimsy or bendy. The glitter part is stuck on and some parts are sticking out a little bit not noticeable
hermosos aretes y es tal como dice en la descripción
Earrings super large, pretty good quality. Shipping time can be. Overall I am satisfied.. Przydadzą on some party ....
Very nice but very big
Wszystko ok. Polecam
Я еще не пробовал их, доставка была очень вежливой, всего 30 дней, и он прибыл в идеальном состоянии и упакован.