SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product corresponds to the description and the photo, it looks cool) on my neck I would like the length by a centimeter shorter, but also nothing
Very elegant and high-quality decoration, thank you!
Stylish decoration, looks expensive. Cool glitters. In Kiev, the parcel was sent by mail for 2 weeks.
It's very beautiful the camera doesn't capture all the beauty of shine.
The choker sits weird on my neck but the product is beyond beautiful
Loved, better than I expected!!! Arrived ahead of schedule…
Delivered in 20 days from the time of order, with full tracking, packed reliably: wrapped in several layers of air pupirka. The choker in artificial lighting glitters simply incredibly. The length of its 34 cm, and plus another 10 cm chain with a clasp, I fastened 1 cm back from the stones, I like this position. Executed qualitatively all stones in place, fixed firmly.
Красивая цепочка. Соответствует, главное чтоб не потемнело. Спасибо)
very sparkly very pretty highly recomnend
Очень красивое,тяжелое.Все стразы на месте,в шоурумах точно такие же продают в 2,5 раза дороже.
Came to Ukraine in 10 days! Sending is very prompt and fast, took in a new mail. As for the choker himself-Super! Very beautifully glitters on the neck, decorating it. The goods look expensive and high quality, very beautiful!! I'm happy, I will order more in this store.
Excellent and quality decoration
Ну огонь. Купила по наводке блогера. И это потрясающе за такие деньги. Доставка правда была очень долгая.
The necklace is just gorgeous. Looks expensive. Live better than in the photo.
17.04.2021 ordered, received 07.05.2021) the chain is very beautiful, all the pebbles are whole and the size of the chain is adjustable that very well))))
The necklace came within a month. The product is very beautiful-the stones are not small (the length of the zircon is 0.5 cm, the width is 0.2 cm). All the stones are in place, inserted into the crane, the reverse side of the necklace is perfectly sanded. The necklace itself is a small size-33 cm, additional lengthening chain-9 cm. The order is very satisfied, the store-thank you
Incredible beauty accessory. How glitters in the sun
Camera doesn’t do it any justice, but ohh man this is a great jewelry. I’m in love
Effectively looks, beautiful and very high quality. Good costume jewelry. We don't have a decent chip. And in the world
Beautiful Like recommend. Is short But beautiful
Ideal choker, corresponds to the declared measurements. Quality Chic, shimmers like diamonds. In another store I ordered a bracelet in the kit and found long earrings, soon they should come.
I did not communicate with the store. Quality is good. The Stones shine. I took it in a set of earrings from another seller, but the color of the metal is slightly different, it's slightly darker here.
Best goods!!! The necklace is just amazing!!! Photo does not transmit all the shine! On my neck sits perfectly! It looks sooo expensive!
Колье просто потрясающее , качество на высоте ,камни красиво переливаются на свету и выглядит оно в 100 раз дороже своей цены,советую
The necklace reached quickly, in the declared time. Very beautiful! I want to now find a bracelet and earrings.