Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
It's beautiful
Very cool choker. The Stones shine. In another store I ordered such earrings, now the kit. Shipping fast. Seller recommend!!!
Very high quality product, it fits perfectly on my finger ... and the necklace is very sparkling ,, more beautiful in the sun ... the best
I advise you to buy, looks like an expensive jewelry decoration
Just an incredible necklace, very beautiful, looks expensive!
Cool and very high quality, light, on a thin neck, without any leads (you spend with your hand-nowhere does nothing cling). Glitters beautifully, the photo does not convey well. It came in three weeks in Yekaterinburg. In one parcel there were several orders from several stores. I did not communicate with the store. There was no need.
Class, quality is good, delivery a month to Moscow approximately
Very beautiful choker necklace. stones sparkle. thanks to the store.
Very beautiful product! Girls, take it! Thank you to the store, everything is well packed, the whole has passed.
Loved, beautiful. We will see if not dark.
The goods are super, the quality is at altitude. The stones on the choker are sparkling in the light. I recommend this product and store to everyone.
The product corresponds to the description and the photo, it looks cool) on my neck I would like the length by a centimeter shorter, but also nothing
Very elegant and high-quality decoration, thank you!
Качество отличное, доставка быстрая, рекомендую! Очень красиво смотрится)
Stylish decoration, looks expensive. Cool glitters. In Kiev, the parcel was sent by mail for 2 weeks.
изумительно, сверкает обалденно, фото не передает всей красоты! 10 звёзд, очень довольна!
The quality is excellent, the delivery is fast, I recommend! Looks very nice)
It's very beautiful the camera doesn't capture all the beauty of shine.
Amazing, glitters awesome, the photo does not convey all the beauty! 10 stars, very satisfied!
The choker sits weird on my neck but the product is beyond beautiful
Очень красивый чокер. Стразы сияют. Длина подходит. Выглядит не дёшево. Посылка шла до Москвы 12 дней. Я не пожалела, что заказала.
Шикарнейшее качество! Камушки удивительно блестят и переливаются.
Loved, better than I expected!!! Arrived ahead of schedule…
Elegant quality! The pebbles shine and shine surprisingly.
красивый чокер, сделан аккуратно, камни красиво переливаются, в живую лучше, чем на фото.