SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's prettier than the picture and came before the specific date
Quality is good) delivery two weeks before Kazan. In general, I'm happy) thank you
Very beautiful, thank you very much.
Very gentle and beautiful bracelet. Looks good on the leg
Normal quality for such a price, on a very full ankle will not work
Nice bracelet. The order was processed and sent quickly. Shipping fast (30.05-16.06)
Love them Ty!
Got a little less than a month, cool) I have a narrow Shin, most that)
Very pretty piece, loads of room on the ankle, exactly as described
The color changed after the first bathing (and a week later already ended (do not take FCH
Chains are lovely. Come quickly. Seller recommend
Very beautiful bracelet! You can also wear it on your hand.
I liked the decoration very much. It looks gentle and elegant. I love such classic images. It's about three weeks. Thank you dear store!
Ordered two different bracelets, from different stores, packed in one package (two in one). Everything is fine, fast delivery in two weeks. Bracelets look beautiful, three types. The product is metal. My daughter liked it.
Accurate to description, very cute ankle jewelry came within two weeks, didn’t communicate with store, didn’t need to
The description meets what has come! Very nice! It'll take a while to get there.
came exactly as seen and very beautiful, delivery was super fast,within 3weeks
It went long enough, in general it looks normal)
The bracelet is good, quality. It looks like in the picture (only I normally did not get a photo on my leg). I came very quickly! Even unexpectedly fast. Packed well. For such a price will go)
Thank you. Everything was received, quickly came with the fact that there was a mistake in the address. I liked everything as in the picture. Seller recommend.
Very gently looks, fast delivery
Cool bracelet, on the leg looks elegant and very cute. It is worth a penny, I recommend this product
Just like on the picture, am very satisfied. Thank you
Anklet beautiful and great quality. Arrived on time
The goods reached SPB as quickly as possible.