Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Too Beautiful hoops, excellent material, 925 real. Comfortable, easy to color, very fast shipping to enjoy it to the fullest.
Excellent second pair
IT IS NOT EASY TO LOCK THE HOOP EARRING. OTHER THAN THAT IT US VERY NICE. BETTER THAN EXPECTED. DELIVERED WITHIN TIME FRAME!
Brilliant product thanks store very fast delivery perfect gift 5stars happy to recommend seller 5stars class perfect
These earrings were tested and they are found to be 925 Sterling Silver by on one who has very sensitive skin that would turn a fake to dark and pale in two days of wear. They shine and comfortable to wear.
Very nice
Beautiful better than described very pretty, arrived at the right time, excellent quality I recommend this tend I have bought on several occasions and everything perfect
Good product
son hermosos,el pedido llego muy rapido a chile,vendedor confiable,solo un detalle los aros no tienen el mismo diseño y uno tenia la pintura saltada pero son detalles.
They're beautiful. I love buying at Doteffil, they're very responsible.
Simply loved back to buy note 10
reçu cassé mais remboursé contre retour
Thank you very much for the beautiful earrings. Delivery 20 days.
Very nice argolas, the only thing is I don't know if they're silver. I didn't find the seal anywhere. I'll comment these days when using them if they hurt me or if they lose color.
Product with my quality, exceeded expectations, fast delivery
Very nice, light, bright and good price. The only thing hard to open. You have to be careful because he closes is delicate and he steps to break up (from the first ones I bought he broke me he closes one)
Nice alloy .. make it chic. Not communicated with the store
Beautiful!
Earrings are very beautiful. Are some closure somewhat disturbing to all the rest are very contented
hermosos
Very nice
Very beautiful hoop recommend great quality
I loved them.
Article as described, prettier even than in photos
Thank you very much