Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
It is most likely the cheapest online out of all the options I've looked up. Thanks to the store owner
When I placed my order, discount was significant. It saved me lots of money!
It's already my second order in this store. Thanks again!
This is great! Beyond expectations! Quality is excellent! THANK YOU VERY MUCH!
Utterly happy with purchase. Thanks to the store!
i really liked , it's better than i hoped
With or without any discount, is a top quality must-have
Sooooo amazing!! I love it so much and would recommend! c: shipping was super fast btw** incredibly impressed and for sure buying from this store again!!
I received the order in five days and I couldn't be more pleased! It happened extremely high-quality. I had never witnessed something like this in the past. I'm so pleased I purchased it though, because it is splendid! Now this is believably my number one item and greatest marvel that I have had from buying in the internet. If I could rank this product more than 5 stars, I would. I'm firm I'll continue to admire it.
a very good price for the quality
It was awesome to get online on such favorable terms
You'll never find a with a more decent price than this one. Tried and tested for and by myself already
I've chosen to buy online and was right! great customer service. thanks!
Cool , quality matches the description.
New is something that anyonewould buy instantly. I did, and I did it with no hesitation :-)
Nice stuff! Recommend this
Thank you very much! i got the today and i'm satisfied!
as for my experience, is really worth ordering
beautiful earrings. They look beautiful. of very good quality. They arrived super fast. I think I would order them again.
I loved it so much, really good! I liked it even more up close. There are other colors that are prettier and more realistic. Top!
Top
Very cute
good and they look of good quality
Everything is in the description. Goodbye!