SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect fit, beautiful ring, tenpindinconsegna 3 weeks, unique flaw which in addition to have paid the free I had to also pay the postman xk now from abroad buy a other commission. It's not fair!!!!
The ring came quite quickly, expected later. Very beautiful, gentle, neat, the stones are all well attached. With the size did not calculate-a little too big. Seller recommend!
Beautiful and arrived in Italy in 10 days
The ring is beautiful but a little large. It shines a lot and doesn't look like it's the green ones. I'm delighted❤️ Plus has come soon
Beautiful. I arrive super fast
Wow, the ring is super nice! Photo can't teach your beauty. The Stones shine with both sunlight and shadow. I took number 8 and for my chubby fingers and it's perfect. I arrive 2 weeks before the scheduled date.
I asked myself, pq looks a lot like the Eda ring that comes out in the Sen Cal Kapimi series. It's not exactly like the one in the series, but it gives the punch and it's very nice. It shines a lot. I hope it doesn't get ugly. It came fast and I recommend, whoever likes it. I love it.
Beautiful really recommend it
thankyou
I loved it!
Preciosoooo, it could come better packed but it's beautiful
Nice looking rings. Very satisfied.
Gorgeous as the photo
Excellent! Very beautiful ring, just like in the photo. Im happy Purchase. Delivery is fast, only 18 days, together with other Goods. Thank you to the store and the store! Recommend!
Very beautiful
The product is very nice, Fits well with the description and Quick delivery. Thank you
Very worthy of it. Beautiful and expensive looks.
It can't be nicer, I asked because I saw it in a Turkish novel and it's just the same, waiting time a month
In love! I was looking for something related to the novel love is in the air (Sen çal kapımı) and it's the closest thing I 've seen to the ring of Eda Yildiz I hope it doesn't spoil because I love it.
The charm to my wife
Very nice, I love it
The ring is beautiful and gives a lot of size
Medí uno de mis anillos en uno de esos catálogos de tallas pero aquí vienen un poco más grandes así que recomiendo que compren una talla menos, el anillo en sites bellísimo, me super encanto
I'm a little too big. But it's very nice. I hope it lasts.
Cute little ring, as in the picture.