Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Excellent! Very beautiful ring, just like in the photo. Im happy Purchase. Delivery is fast, only 18 days, together with other Goods. Thank you to the store and the store! Recommend!
Very beautiful
The product is very nice, Fits well with the description and Quick delivery. Thank you
Very worthy of it. Beautiful and expensive looks.
It can't be nicer, I asked because I saw it in a Turkish novel and it's just the same, waiting time a month
In love! I was looking for something related to the novel love is in the air (Sen çal kapımı) and it's the closest thing I 've seen to the ring of Eda Yildiz I hope it doesn't spoil because I love it.
The charm to my wife
Very nice, I love it
The ring is beautiful and gives a lot of size
Medí uno de mis anillos en uno de esos catálogos de tallas pero aquí vienen un poco más grandes así que recomiendo que compren una talla menos, el anillo en sites bellísimo, me super encanto
I'm a little too big. But it's very nice. I hope it lasts.
Cute little ring, as in the picture.
Beautiful!! Just like the picture looks beautiful on the finger definitely recommend will buy more :)
ok
Very beautiful ring. I was wrong with the size of a little. I ordered 10 it is great and goes about to our 20-20.5. I gave it to my mother, she really liked it. I now ordered 9. delivery a month-I think quickly. Seller recommend.
El anillo es precioso
Pretty and big
As described.
Perfect
Очень довольна товаром, кольцо очень красиво блестит
У меня большие волосы, потому что у меня очень тонкие пальцы, но я заказал свой размер, как всегда. Отличное качество. Это прекрасно.
They're beautiful. I asked for two sizes just in case and one I got it right. Shipping very fast. I recommend the store.
Кольцо понравилось. Спасибо продавцу за быструю отправку и качество товара. Продавцу 55555. Спасибо.
Very pretty, the only paste is the size, it's much bigger than advertised.
It's very bonitoo I love it