SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful brooch, the same as the store's photo.
Very good quality, pleasantly surprised. I will be ordering more for sure!
Beautiful brooch. Made well
My daughter liked it very beautiful
The fox is gorgeous, I advise you to buy, delivered to the KZ on time
Goods excellent shipping and fast delivery. Very satisfied
Super brooch
Very beautiful brooch, high-quality filling, not very heavy, everything is fine.
Very good finish, just precious. Seller highly recommended.
fast delivery took 12 days and looks good
Good quality brooch
lovely ☺️
like in the picture. Georgeous
доставка три недели. броши очень красивые, выглядят достойно. застёжка не очень надёжная.
Красивая брошь. Но у лисички выпал кристаллик глаза, попробую приклеить...
очень классная брош, все камушки на месте,на солнышке вся переливается рекомендую продавца)
Very cool Brosh, all the pebbles are in place, in the sun the whole shimmering Recommend store)
доставлено за 14 дней в объединенной посылке с отслеживанием. сделано качественно, застёжка хорошо держит, иголочка пластичная может деформироваться. цвета насыщенные, эмаль превосходно выглядит, стразики аккуратно размещены, но крупноваты, немного выступают над общей поверхностью броши, дорогой брошь не выглядит, но очень качественной. красивая лисичка! спасибо продавцу!
Милая брошь, хоть и немаленькая (5,5см в высоту). Вся металлическая. Переливается и блестит ярко и красиво, но цвет более тусклый, чем на фото в описании товара.
Super dugé yakisna and shvidko came
очень красивая лисичка! надёжно закрепляется. заказывали для дочери, надеюсь, понравится) можно носить и как кулон - есть специальное крепление для цепочки.
Very beautiful chanterelle! Securely fixed. Ordered for the daughter, I hope you like it) you can wear and as a pendant-there is a special mount for the chain.
Mega Cool brooch. Quality at altitude. Enamel coating is smooth, without divorce and chips. There are many rhinestones in the tail in the tone of enamel. In the eyes are green strasses. Very chic chanterelle. Shipping fast. Seller-respect!
Заказала 11.06.21, получила 26.06.21, очень быстрая доставка до Санкт-Петербурга. Обе Лисички не реально красивые, качество безупречное :) Большое спасибо за быструю отправку и доставку, я счастлива ! :0))
Fully corresponds to the photo. All the stones are in place. Spent a long time, 1.5 months. The buckle is classic like a pin, without a lock-lock. The size of the brooch is 5 cm. Seller recommend.