Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
I received my parcel apparently everything arrived in good condition I will check it well it looks good quality arrived long before the expected time I did not have contact with the seller
Perfect match the description very serious seller Thank you for your professionalism see you soon
The Fox is my love! So cool! The size is not small, the most optimal. Recommend! Thank you!!!
Very pretty brooch and can also be worn in long necklace
ok
As described, very nice, fast shipping. Thank you
Cute, delivered very quickly. Thank you
Beautiful brooch, I take a second time. All the pebbles are in place, everything is neat. The delivery is standard about three weeks in the Dnepr. From the differences from the previous one, this is lighter (thinner metal), there is no hinge on the clasp under the pendant and slightly different in color. I am satisfied with the order, I recommend it for purchase. I always buy everything in this store.
Perfect thank you
Beautiful chanterelles 000000 my tail shines. Stones sparkle. In the purchase I recommend.
Harika hepsi
Satisfied with the purchase!
Unconnected Garna brooch. Chudovi Colori, yakysno about Malovan, kominchiki glued to the neatly, mechanism mizniy.
Beauty Fox .. Brooch and pendant from my favorite store .. I advise you from the heart .. Thank you very much seller .. I want to come back and buy more and more
The throw is just super. Thanks to the seller.
Lovely
Juge minted a brooch and an axis of the won in a check. There is a Garna yak in the photo of the seller, eye to my chanterelle green color (kaminchiki), I don't go well. I will get it, so I will give it to beauty.
Thank you!
Very nice thank you recommended
Very beautiful Fox👍
Great quality
Love it definitely worth
Chic brooch, made with high quality, the stones are shiny, the enamel is covered without marriage, as described and as the picture, arrived quite quickly…
C is a beautiful quality. Faithful has the seller's offers. Delivery has summer fast and the product well packed. I recommend this seller.
As described. Lovely. I recommend and thank the seller