SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Гарна якість швидка доставка і відправка. Жодних претензій до продавця.
Complies with the description. Very pretty earrings
Satisfied with the order. Delivery 2/3 weeks. Thank you, beautiful earrings!
I love detail and finish.
Iguales a la descripción me gustaron mucho llegaron súper rápido
Elegant jewelry. Satisfied. I recommend the store.
Good earrings
Quite beautiful, that's what it looks like.
мега быстрая доставка. всего за две недели из Китая до Беларуси. всë понравилось
мега быстрая доставка. всего за две недели из Китая до Беларуси. всë понравилось
The goods are satisfied, came quite quickly, all as in the description, packed very well
Like the picture !
As in the photo. Very beautiful
Excellent earrings, came to the Moscow region in a month, the store put additional silicone plugs Thank you, 5 points!
Beautiful earrings, complete with several spare plugs. The first time I'm sent in a box, very cool! It is convenient to store and when sending, nothing was damaged. Came quickly, about 2 weeks. I will order more from this store.
Very beautiful, packed very well, in a bag, container and bag, came quickly in the kit were 2 gold and transparent fasteners.
Arrived ahead of time. Personally is even more beautiful. SUPER DELICATE.
Хорошие серёжки. Но довольно крупные. На картинке казалось, что меньше.
The earrings are true to photo. Very beautiful and worth your money
Очень красивый и нежный. Высокое качество. Определенно рекомендую продавцу и товар!
Very beautiful and delicate. High quality. Definitely recommend the store and goods!
Ооо! Це моя любов, просто супер, в Україну прийшли до місць часу, з продавцем не спілувалвсь, сережки якісно зроблені, бути носити із задоволенням!!
Красивые. Как на фото. Не выглядят дёшево. Рекомендую.
Красивые, советую :) пришли за три недели аккуратно упакованы в прозрачную коробочку
Доставка в Киев немного меньше месяца новой почтой, упакованы были в пластиковую коробочку, продавец положил две запасные застёжки. Сережки красивые, рекомендую