SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful suspension, small velvet storage case
El pedido llego 12 días, muy protegido. Venía con una bolsita para el collar y una telita para limpiarlo. El producto se ve bien y de buena calidad. Muchas gracias!
Bons produtos
Everything! Just as described and super fast delivery!
Wonderful necklace! Arrived super fast in Brasil, very awesome. Came up with the velvet bag, very worth!! Always buy
Matches the photo. Thin, very long chain.
Все отлично, как на фото продавца и покупателей, мешочек и салфетка для чистки серебра. Быстро, качественно. Спасибо и всего доброго
very beautiful
It looks fine, elegant and not heavy. It has the 926 mark. The supplier sent some gifts.
This very cute necklace, good quality, very delicate chain, good size. Just for the price.
Corresponds to the description, on the suspension is a sample s925
A beautiful, elegant, thin chain. Looks like silver. fast delivery in the national team parcel. Thank you for your work.
Very beautiful, gentle. most importantly, it does not look cheap! It came quickly
Gorgeous pendant, looks very elegant. The chain is really long. I recommend the goods and the store.
The chain is like in advertising. Silver sample. The store placed many gifts: artificial pearl earrings, gift bag and silver cleaning cloth. Thank you seller. I recommend this seller. Be sure to buy more from this seller...
Excellent! In the complete set of a pouch and a cloth for polishing, that is, even for a gift will do. There is an inscription s925, it is not oxidized, you can round the neck in two turns or in one
Excellent! In the complete set of a pouch and a cloth for polishing, that is, even for a gift will do. There is an inscription s925, it is not oxidized, you can round the neck in two turns or in one
Came in 15 days with other goods. Excellent chain, there is an engraving-room
Все как в описании, легкая цепочка, длинная, можно укоротить или 2 раза вокруг шеи оборачивать. Вроде дешевое украшение, но пришло в мешочке и с салфеткой.
Very nice pendant! I really liked it! It came in a Purry bag, as a gift put a rag for rubbing! I advise everyone
Very nice pendant! I really liked it! It came in a Purry bag, as a gift put a rag for rubbing! I advise everyone
Labai graži grandinėlė, buvo pridėta IR krepšelis Jos laikymui,atkeliavo per pusantro mėn.
The parcel was sent very quickly, took to the dentist. The store put as a gift earrings of carnations, a napkin, and a pouch for jewelry. I liked everything very much. Let's see how much is enough in the sock.
Very beautiful and delicate, recommend
I buy this chain secondary. The first broke off and lost the suspension.