SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Amazing !!!!!
beautiful, just like in the pictures
I like it, s925 embossed
Good Ringlet
Beautiful ring, not particularly adjustable, if right by very mm, well done. Nice bonus bag and napkin
The store is very smart, quickly assembled and sent the goods, delivery is less than a month. Ordered 4 rings and put an additional ring and earrings as a gift! Thank you! All the rings were packed in a hotel plastic bag, there was a general velour bag and a cloth to wipe the products!
The product corresponds to the description and photo. On all products is a test. The store put as a gift another earrings. Thank you very much.
I liked the rings. Square was not enough. Size does not increase much. I think the 17 size will be comfortable.
The ring is beautiful and included a velvet pouch and a napkin.
It's just a delight, I honestly haven't seen the jewelry come so neat, just everything is for the customer, thank you very much, you are beautiful
They are two beautiful adjustable and silver rings have arrived in Spain in a week
beautiful ring like in picture second time ordered excellent store
They feel strong, hefty. They're smooth and shiny. Very nice!
Thank you very much, I like it very much, great! ¡
I liked the jewelry very much. The store added a gift. Thank you!
Rings came quickly, 2 weeks +-. The quality is very good. Soap in them hands, nothing blackened and there were no traces left on the skin. The size turned out to be easy to adjust for yourself. Therefore, all I recommend this product to purchase (。♡‿♡。)
Two cute rings. Delivered quickly. Put gifts. Nice! Thank you very much to the store!
Beautifully packed, the size is adjustable, the rings are beautiful)
Cute, simple. Look good. On slender fingers, although you can stretch a little.
I liked it, they put artificial pearls as a gift. Thank you.
I 've just been fascinated and I'm going to buy more like Christmas details.
Super! The ring is very beautiful. To Yekaterinburg came in only 13 days! I am delighted
Rings worthy)) came in a storage bag) exactly not plastic
Good rings, corresponding to 17 sizes. I recommend to purchase.