Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
perfecta p
After a month of use, the bracelet has not become ugly
Good quality. looks like silver
Nice and fast
Perfect, same as my order, it was exact, I want more baggy, that's why I asked for another a little bigger, I'm sure it will reach me and it will be very good
Both my boys 14 n 11 years old love the bracelet.. it’s very good for the price. Took about 10 days to come to uk
Perishes well, I just do not recommend the smallest for men since it seems like a woman in the end she gives it to an aunt and does not take a photo: v
very good quality, the length is a little bit smaller than advertised still a very good product though for the price
It had a very long delivery date, and suddenly it came!!! Excellent!!
Good little thing, came quickly, 23 cm As I ordered, thank you!!
Very pretty. With the Super exact measurement. Recommended 100% amixes :)
Very good products
Very good bracelet, good quality material and perfect finish
Beautiful bracelet, no משחיר, took full time reach
Nice and good article… quality is consistent as usual, I am a recurring client and I have found you to be one of the best suppliers.
Served well.
good quality thanks
Perfect exact as it seems in the images I will ask again.
I love it is beautiful
Excellent material and super fast shipping. Second time I buy and I am satisfied :)
Perfect good manufactory and also arrived early
Super bracelet and will not discolor when showering
Conforms to the description. I recommend
Very good. Everything is like in the photo. The delivery is generally fire! Arrived in 2 weeks, store sent immediately!
I like it very much, chain bracelet, unique weaving, I will wear it with pleasure! My big thanks to the store. Will continue to order goods from him. Thank you very much Chinese friends!!!