SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fine piece of costume jewelry. Original design, very nice look. We will see how the wear will stand the passing time - will it get dark or stay shiny? For the time being it looks just great. Exactly as in pictures. The shipping was fast. Recommended
Wonderful ring of very good quality and very class. Arrived quickly and well protected. I highly recommend and thank you to the store for the quality of his products.
The most beautifulist ring ever , I had a ring already but these are the best ... amazing and wow wow will make any hand looks absolutely sexy I will order moreeeeeeeee
Very beautiful ring, the quality is super, everyone is happy, thank you to the store for the fast delivery.
Rings liked, Stones shine, light, thanks to the store!
Super!!! So beautiful!!!! My mistake is that I unpacked the package at 14 years old niece, she immediately fell in love with this ring and had to give it to her. Now I will order again
Very nice and well finished you will have seen the durability of the shine
Very nice thanks to the store recommend
Hello very nice product! Did not arrive very quickly but the ring is very beautiful to wear every day!!
Ring is pretty data storage endlong is bar lovely rattle one side bulbs oil tank for got stuck in. Original picture Lundy brutal with Lo felt when back loose felt
The store is good! Quickly Sent! Even a sample is on the ring! Quality norms for this price
Magnifique , elle brille , envoie rapide .
Magnifique
Great Ring. looks good. jewelry is always good.
Rings are excellent, heavy. jewelry, as always at a height. can do.
Perfect my daughter took me
Super!
Took a while. Like the picture
The ring is great, I like it as pictured
It is here that I ordered from another store the quality is not good!!!
Fast shipping, goods as described. I'm mega pleased although the chosen size turned out to be a bit too big it and it looks so beautiful on the finger. I recommend it!
A good ring, all the pebbles are in place, it feels small in size, the 8 is better suited for the Russian 17, my 18 is a bit tight.
Beautiful ring
Ring norms. Delivery to the mailbox. Size 8 is approximately 18.
It's okay