Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Exact. Ala photo bonito arrived long before the date had date for September and arrived in July thanks
Very fine piece of costume jewelry. Original design, very nice look. We will see how the wear will stand the passing time - will it get dark or stay shiny? For the time being it looks just great. Exactly as in pictures. The shipping was fast. Recommended
Wonderful ring of very good quality and very class. Arrived quickly and well protected. I highly recommend and thank you to the store for the quality of his products.
The most beautifulist ring ever , I had a ring already but these are the best ... amazing and wow wow will make any hand looks absolutely sexy I will order moreeeeeeeee
Very beautiful ring, the quality is super, everyone is happy, thank you to the store for the fast delivery.
Rings liked, Stones shine, light, thanks to the store!
Super!!! So beautiful!!!! My mistake is that I unpacked the package at 14 years old niece, she immediately fell in love with this ring and had to give it to her. Now I will order again
Very nice and well finished you will have seen the durability of the shine
Very nice thanks to the store recommend
продавец молодец! быстро отправил! даже проба есть на кольце! качество норм за эту цену
Hello very nice product! Did not arrive very quickly but the ring is very beautiful to wear every day!!
Ring is pretty data storage endlong is bar lovely rattle one side bulbs oil tank for got stuck in. Original picture Lundy brutal with Lo felt when back loose felt
The store is good! Quickly Sent! Even a sample is on the ring! Quality norms for this price
The store is good! Quickly Sent! Even a sample is on the ring! Quality norms for this price
Magnifique , elle brille , envoie rapide .
Magnifique
I love it! Its so cute!
Waiting was very long.
קיבלתי תוך 20 יום, יפה מאוד, תודה למוכר. מומלץ
Very beautiful only q size 12 is muuuy large
Too beautiful a beautiful ring thank you
The perfect material. A nice ring I even took the white
Took the largest size, turned out to be very large.
Good quality, they are as in photo look excellent
Long went, but the ring is chic, thank you.