Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
The ferrule arrived gorgeous. Everything should be like and Yakish and rozmir and tsyna. The product is imputed, I definitely recommend
Excellent brooch, not heavy, can be worn on a thick draped fabric, and on a light jacket. Done neatly.
Very pretty
I received my parcel apparently everything arrived in good condition I will check it well it looks good quality arrived long before the expected time I did not have contact with the seller
Beautiful Duge. Recommend
As in the photo. Very versatile. Of very good quality. Thank you very much.
Super The seller is great. I'll order more from him. The parcel arrived in 10 days. Track was tracked
It is beautiful, vidpovidak I look up in the photo.
super
Duge Garno!!!
Arrived earlier than expected. Perfect equal to photography. I'm very happy, we certainly order some more. Congratulations to the store.
great thanks
It is a very good product
The parcel arrived very quickly, the product is packed very well. The brooch is very beautiful, I like it. thanks to the seller
I keep collecting brooches and they keep arriving in really good quality and i just keep buying more 🤣 🥰
My sisters and I are Angels and now we each have one, they are an exceptionally lovely design
Beautiful as always! Thanks for the fast delivery!
J'adore👍Goods
beautiful brooch. big. good detail. looks good quality. the stones are all in place. .......
Chudova yakiste, beautiful brooch
Shoots are good is a good product. I have liked all your stones I will give them as a gift to my nieces
Calipers 029494949393939393939393939339393939393948488584848484847474738383833883383839393939339922929292929
All as picture🔥
Arrived at my front door in only 9 days. I have ordered several times from this seller. They have beautiful brooches in their shop. And I have more in my cart already. So I ordered white because of the picture reviews. I was not disappointed when I opened my package. The colors are so pretty together. I love the AB -sparkle. I see some buyers got the same brooch, without the necklace loop on the back. I do like that it can be worn either way. I am team loop! I just wish this seller would have a photo of the back, so I could see it. Why is the pin at an angle? Have a Merry Christmas everyone, and a very Happy 2025.
Nice 💕