SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent!
Hermoso
Very fast delivery, very good quality! I’m so glad
Wonderful and cool!
Before Smolensk came for about a month, the parcel did not track, did not communicate with the store. The seller put the goods in one package with other goods, which is very convenient. Everything, as in the picture. Interesting thing. Everything came in integrity and safety, of course the quality is so-so, but if you take care, it will go. I want a photo shoot in it. When there will be a photo, I will add a review
Agon) ordered July 19 came on August 4. The quality is good, everything is done neatly.
I took on the parameters 98-84-117 set 2 things (top and bottom). Very conveniently packed in one parcel. All as they write in the comments) but if your chest is 3 sizes and larger, then it will be uncomfortable, because the chain is forward and stretched, the feeling is that the same. And in general it looks beautiful on any body. Do not be afraid to decorate yourself;)
A very cool thing, it looks cool, although it is not done securely. No smell. On the body does not rub, chains do not miss for anything. You can wear it separately for occasions and on a dress.
It looks very beautiful. True, the quality of Leatherette is such to itself. It came quickly
Very beautiful. As in the picture
Sometimes odczepi the chain but not looking at it is super❤️
Great thing. Looks chic
Good quality Portugal. The belts are soft, everything is adjustable in size. I'm a little too big, I'll have to make extra holes. Moscow reached two weeks. Everything is super!
Super thing, looks expensive.
Full compliance with the goods, only need to make additional holes, miniature girls fit) looks great! The goods are satisfied!)
As shown
The product is just unrealistically cool and pleasant to the body. The parcel came quickly to Ukraine (2 weeks). I will also order products from this store. And as a very high quality product was packed, I was straight in a pleasant shock.
Very fast delivery. Goods perfect. Exactly as the pictures. Highly recommend.
Just an excellent set (I ordered both top and bottom)! The quality is excellent. The size is adjustable. it looks chic! Very satisfied!
Très bien
Thought the quality will be better
Super! Merci
Good
Excellent.
Прекрасная вещь, стоит своих денег. Материалы лёгкие, дешёвые, но качественные (ремни точного не кожаные, цепочки лёгкие, но звенят). Худеньким девочкам точно нужно делать дополнительные дырочки в ремнях, чтобы хорошо село (на поясе, возможно, нужно будет отрезать часть материала, тк на талии 60см все равно великовато и сползает к бёдрам, но это совсем не критично). Очень быстрая доставка до Воронежа (меньше двух недель). Определенно стоит своих денег