Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
нереально красивое
Unrealistically beautiful, I advise
Ordered a second time, just as well packed and high quality
Штука очень круто смотрится (за это 5 звёзд), но кожзам хлипковат, на сколько хватит - неизвестно.
Piece 1 B1 as in the picture. There's nothing to complain about. I like everything!
Piece 1 B1 as in the picture. There's nothing to complain about. I like everything!
Всё класс!) как в описании!
Me gusto muchisimo el producto tiene buenos acabados y el envio duro 1 mes en llegar a Colombia muy bien empacado con burbujas para prevenir daños, feliz con la compra y la repetire.
Very nice!!! Exactly like on photo. Ordered 13 Jan, came 5th Feb to Ireland. Packed really well. Very happy with the purchase!
Excellent!
Hermoso
Very fast delivery, very good quality! I’m so glad
Wonderful and cool!
Before Smolensk came for about a month, the parcel did not track, did not communicate with the store. The seller put the goods in one package with other goods, which is very convenient. Everything, as in the picture. Interesting thing. Everything came in integrity and safety, of course the quality is so-so, but if you take care, it will go. I want a photo shoot in it. When there will be a photo, I will add a review
Agon) ordered July 19 came on August 4. The quality is good, everything is done neatly.
I took on the parameters 98-84-117 set 2 things (top and bottom). Very conveniently packed in one parcel. All as they write in the comments) but if your chest is 3 sizes and larger, then it will be uncomfortable, because the chain is forward and stretched, the feeling is that the same. And in general it looks beautiful on any body. Do not be afraid to decorate yourself;)
A very cool thing, it looks cool, although it is not done securely. No smell. On the body does not rub, chains do not miss for anything. You can wear it separately for occasions and on a dress.
It looks very beautiful. True, the quality of Leatherette is such to itself. It came quickly
Very beautiful. As in the picture
Sometimes odczepi the chain but not looking at it is super❤️
Great thing. Looks chic
Good quality Portugal. The belts are soft, everything is adjustable in size. I'm a little too big, I'll have to make extra holes. Moscow reached two weeks. Everything is super!
Super thing, looks expensive.
Full compliance with the goods, only need to make additional holes, miniature girls fit) looks great! The goods are satisfied!)
Выглядит просто потрясно )) качество хорошее, заказ пришёл очень быстро