Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
I did not expect such excellent quality. The pendant is elegant, looks laconic and expensive. Recommend.
Super
The order arrived quickly, good quality, good store, I recommend
Wonderful, I loved
до Москвы за 19 дней качество нормальное за такие деньги в самый раз
до Москвы за 19 дней качество нормальное за такие деньги в самый раз
Beautiful pendant. Small, neat. I recommend to buy.
Beautiful
The chain came. Very good. Thank you store. Put another napkin.
Sweet.
The order came quickly, the goods are super, very beautiful chain, I really liked it, I will still order from this store! All as in the picture, even better)
Прикольная вещица, смотрится дорого. Покупкой довольна. Буду носить с удовольствием. Как оно при носке поведёт себя, посмотрим.
me encantó, esta precioso el collar, muchas gracias!!!!
Very thin
очень долгая доставка. цепочка стоит своих денег(надеюсь)
I bought 3 items, I got 2 weeks later. All pretty, same as the picture.
красивая цепочка и подвеска красиво смотрится на шее. продавец приложил салфетку для ухода за изделием.
The order did not come, the store returned the money. Thank you.
цепочка очень красивая,супер даже не ожидала.пришла раньше времени спасибо продавцу
Заказ пришёл быстро, цепочка красивая. Выглядит как золото. Заказывала одновременно ещё серьги. Продавец положил в подарок серьги гвоздики, пакетик для украшений и салфетку.
Thank you very much, zazik received well very quickly, 12.11.2020 ordered, 23.11.2020 has already come to the city, lipetsk my pendant, very davolna, the sight is elegant straight from the gold can not be distinguished, beautiful and similar, the chain is only very thin at all and fragile, and so all davolna and pradavatz and goods. Girls advise and producer and pendant really worthy. Thank you
hermoso
They're so much prettier than the pictures, there's no way they're more beautiful. The pieces are probably silver since they don't react to magnets. Thanks for the gift!
Great. Tender. Looks not cheap
bonito