Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
15 days before St. Petersburg. The decoration came in a common parcel. I got it at the post office. I really liked it looks great.
Beautiful, bright, the chain theme is not long
It is silver-plated copper as the details of the article say.
Very delicate and thin. Arrived in 1 month. Beautiful, I liked.
Ačiū Jau gavau, Labai patiko.
Beautiful arrived in perfect condition and is exactly the same as the image
very stylish
For its price is good
ちゅうもんから3しゅうかんほどでとどきました。チェーンがほそくてちらちらひかって、きゃしゃですごくかわいいです。
Very nice necklace, chain is a bit weak though. Perfect to add an elegant touch to your look. Happy with it thank you.
Spectacular!!
A beautiful chain, on the neck looks pretty) the color is golden, saturated but not yellow) more for pink gold) the length is neutral) the pebbles shine in the world))
Nice thing. I reached the RB quite quickly, about 2 weeks. Quality worthy.
Beautiful, miniature, I liked it!
Очень понравилась. Брала ради подвески, на цепочку не обратила внимания, а цепочка оказалась прекрасная! Очень милое, красивое украшение! Рекомендую! В сборном заказе дошло быстро.
They're smaller than expected
Thank you to the store for fast delivery and a nice bonus in the form of earrings and a pouch for decoration as a gift! The pendant is very cute and elegant, beautifully glitters!
Very stole decoration. Fast shipping. A pouch and cloth were attached to the chain. And also a pleasant surprise.
The order came in 22 days in Chelyabinsk, the track was tracked, received at the national parcel at the point of issue. The necklace is elegant, gentle, weightless, looks beautiful and expensive. The length of the chain with an extension cord is 46 cm. The quality is excellent. I recommend to buy. As a gift, the store put another stud earrings + a Cover + a special cloth. The purchase is very satisfied. Thank you to the seller for the quality goods, for the gift and fast shipment.
Well, I thought it wouldn't come, but if I got there a lot thanks to the salesman and alixpres.
It came quickly, without tracking. Well packed, as a gift put a rag. Does not look cheap
The goods were sent quickly, NT went it by our mail oooochen long
как настоящее золото
Very beautiful delicate decoration! the chain is thin, weightless. The store put earrings as a gift. Previously bought in this store, for the year of using the decoration did not climb, did not get black. I recommend the seller!❤The camera does not convey a diamond shine of stones, but they really shine beautifully)))
Very similar to real red gold, not to distinguish! I'm happy with the purchase, I advise definitely! Came in 8 days