SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
15 days before St. Petersburg. The decoration came in a common parcel. I got it at the post office. I really liked it looks great.
Beautiful, bright, the chain theme is not long
It is silver-plated copper as the details of the article say.
Very delicate and thin. Arrived in 1 month. Beautiful, I liked.
Ačiū Jau gavau, Labai patiko.
Beautiful arrived in perfect condition and is exactly the same as the image
very stylish
For its price is good
ちゅうもんから3しゅうかんほどでとどきました。チェーンがほそくてちらちらひかって、きゃしゃですごくかわいいです。
Very nice necklace, chain is a bit weak though. Perfect to add an elegant touch to your look. Happy with it thank you.
Spectacular!!
A beautiful chain, on the neck looks pretty) the color is golden, saturated but not yellow) more for pink gold) the length is neutral) the pebbles shine in the world))
Beautiful, miniature, I liked it!
They're smaller than expected
Thank you to the store for fast delivery and a nice bonus in the form of earrings and a pouch for decoration as a gift! The pendant is very cute and elegant, beautifully glitters!
The order came in 22 days in Chelyabinsk, the track was tracked, received at the national parcel at the point of issue. The necklace is elegant, gentle, weightless, looks beautiful and expensive. The length of the chain with an extension cord is 46 cm. The quality is excellent. I recommend to buy. As a gift, the store put another stud earrings + a Cover + a special cloth. The purchase is very satisfied. Thank you to the seller for the quality goods, for the gift and fast shipment.
Well, I thought it wouldn't come, but if I got there a lot thanks to the salesman and alixpres.
It came quickly, without tracking. Well packed, as a gift put a rag. Does not look cheap
The goods were sent quickly, NT went it by our mail oooochen long
как настоящее золото
The chain came to Ukraine in 14 days. Made famous by such a shvidkok delivery. Chain nagadu sirnichok, Garno viglyadak. Tsikava that is stylish. Recommend
Lovely silver Necklace, very pretty! Arrived on time looking gorgeous. Clear 925 label is visible at the end. Would definitely recommend! Thank you :)
lindo
цепочка красивая нежная.все что я заказывала нежные милые .пришла быстро .посмотрим в дольнейшим не потемнеет.но они идут под серебро.
It is super beautiful, value for money unbeatable!!