Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Absolutely beautiful
Lovely earrings, as described and photo. Were packed in a zip bag, came in a plastic container. Delivery 13 days. Product and store recommend.
Duge garni earrings, delivery to Ukraine took everything 8 days. Packed-a small plastic box, such as spare plugs. Recommend seller!
Wigly the earrings, pour out the masivni, and you can do it on the way. OPIS vidpovidait video. I'm hitched
It is a highly recommended product, it has a beautiful color, ideal for everyday days or partying.
Beautiful than the demon looks prestigious!!!!!!!!!! Order to invite at levels and rested at levels with Coco asenff recommends that everyone, a good store. Very much
A steal for a really nice pair of earrings. Very classic style. Two types of posts sent for each earring. Impressively fast delivery.
The earrings are the same as the picture and the shipping to my country was too fast
Garni that stylish earrings. The pakuvanny was matched, non-standard. About dodatkovy stabki. Recommend
The same simple, zipchainy earrings. She did not wear it, thin and small. They did not come bent, the mustache is otherwise normal.
Wow! This earrings are amazing! Bean pearls are not a plastic. Will definitely repurchase
very beautiful. didn't expect it to have a nice weight.
elegant, professionally packed
amei
Very good
As pictured
Duge garni earrings! Glossy and yaskrawi. Having raised the mother of perlinka-just like ceramics. Gold metal particle. Trohi avkki. Arrived in a small box with two pairs of plugs. I'm very much up to it.
really pretty
It's the second time I 've asked for them. Arrived on time and well packed. Are beautiful
Very cute and very well protected, I think it is a good product for its price, thanks to the seller, everything arrived well
From the Hell
nice product, Fast delivery thank you seller!
Good quality!
Beautiful!! Came right and with two types of tarracks!
They are beautiful I recommend them a lot and they go several times that I ask for them I recommend it a lot to understand them they will not regret good quality and beautiful design