Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely beautiful
Lovely earrings, as described and photo. Were packed in a zip bag, came in a plastic container. Delivery 13 days. Product and store recommend.
Duge garni earrings, delivery to Ukraine took everything 8 days. Packed-a small plastic box, such as spare plugs. Recommend seller!
Wigly the earrings, pour out the masivni, and you can do it on the way. OPIS vidpovidait video. I'm hitched
It is a highly recommended product, it has a beautiful color, ideal for everyday days or partying.
Beautiful than the demon looks prestigious!!!!!!!!!! Order to invite at levels and rested at levels with Coco asenff recommends that everyone, a good store. Very much
A steal for a really nice pair of earrings. Very classic style. Two types of posts sent for each earring. Impressively fast delivery.
The earrings are the same as the picture and the shipping to my country was too fast
Garni that stylish earrings. The pakuvanny was matched, non-standard. About dodatkovy stabki. Recommend
The same simple, zipchainy earrings. She did not wear it, thin and small. They did not come bent, the mustache is otherwise normal.
Wow! This earrings are amazing! Bean pearls are not a plastic. Will definitely repurchase
very beautiful. didn't expect it to have a nice weight.
elegant, professionally packed
amei
Very good
As pictured
Duge garni earrings! Glossy and yaskrawi. Having raised the mother of perlinka-just like ceramics. Gold metal particle. Trohi avkki. Arrived in a small box with two pairs of plugs. I'm very much up to it.
really pretty
It's the second time I 've asked for them. Arrived on time and well packed. Are beautiful
Very cute and very well protected, I think it is a good product for its price, thanks to the seller, everything arrived well
From the Hell
nice product, Fast delivery thank you seller!
Good quality!
Beautiful!! Came right and with two types of tarracks!
They are beautiful I recommend them a lot and they go several times that I ask for them I recommend it a lot to understand them they will not regret good quality and beautiful design