Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
The belt is good. Executed qualitatively. The waist 68 is very large, even when I put it on my jacket. I'll give it to the workshop to shorten. And so, the belt is stylish. Recommend!
The belt is beautiful and exactly same as shown in the picture. Very good quality. I highly recommend it
The belt is super, I'm happy! At the waist 70 came well over a thick sweater. On a thin shirt would be worse.
Belt otpadny, as expected!!! thanks to the store!
The belt is hunting. Buy will not regret
Satisfactory condition and delivery is good
Well received my parcel today happy with my purchase perfectly corresponds to the descriptions very beautiful belt I recommend it without problem. Thank you to the store
Отличный пояс, пришёл за 2 недели в Украину. Выглядит очень хорошо. Тянется отлично, подойдёт на талию больше указанных продавцом характеристик.
super, Thank you very much
Супер ремни! Пряжка на резинке, сзади на кнопки застегивается, кнопки крепкие! Смотрятся отлично!Рекомендую!
Happy. Strong, high quality
Smells a little, the chain without lines, thinking it is a bit more robust, short for that price is fine!
At OT 66 is a little too big. On the jacket probably norms will be
Strap is Cudny really recommend
I liked the belt very much. Fully comply with the store's description
Ремень классный, быстрая доставка.
Good quality, no scratches
The belt is super stylish of very good quality and will be effective! Thank you very much to the store sent quickly! I'll order it in silver. Recommend shop! 5 +
Everything corresponds to the description. Wife liked it.
Оказался немного великоват по размеру.
Lines everywhere are even, look good. I'm happy with the purchase. Advise.
Order received in a good condition